Refund policy

At Ahjtgroup, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unwashed, and in the same condition that you received it.
The item must be returned with its original packaging and any included tags, where applicable.
A valid proof of purchase is required, such as your order number or order confirmation email.

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Customized or personalized items
Clearance, final sale, or non-returnable promotional items
Items that show signs of use, wear, washing, or alteration after delivery

How to Start a Return

To request a return, please contact our customer support team at info@ahjtgroup.com within 30 days of delivery.

Please include:

Your order number
The name used for the order
A brief description of the reason for the return
Photos of the item, if the item is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions. Please do not send any item back without contacting us first, as returns sent without prior authorization may not be accepted.

Please note that the business address listed on our website is not automatically the return address. The correct return address, if your return is approved, will be provided by email by our support team.

Return Shipping Costs

Unless the return is due to our error, a defective item, or an item that arrived damaged or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Ahjtgroup is not responsible for returns lost in transit.

Refunds

Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges, if any, are non-refundable, except where the return is due to our error or where the product was damaged, defective, or incorrect upon arrival.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@ahjtgroup.com as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the problem

After review, we will work with you on an appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the circumstances.